Senior UX researcher at Microsoft’s Agile Research with Customers (ARC) team, driving end-to-end user research to enhance Microsoft web products and Edge. My work spans key experiences including Copilot, Microsoft Shopping, MSN Feed, MSN Money, and more, ensuring user insights directly shape product strategy and design.
With over six years in user research, I specialize in planning and executing user research, encompassing both qualitative and quantitative paradigms. My proficiency extends across a wide array of user research methods, including interviews, usability tests, contextual inquiries, surveys, diary studies, and focus groups. Additionally, I excel in analyzing data and crafting deliverables such as personas, journey maps, empathy maps, and affinity diagrams.
Degrees & Certificates
Master's Degree in Management
University of Edinburgh
Professional Certificate in User Research
UX Design Institute
User Research - Methods and Best Practices
Interaction Design Foundation
UX Research Bootcamp
Memorisely
Conducting Usability Testing
Interaction Design Foundation
Journey Mapping
Interaction Design Foundation
Google Data Analytics Certificate
Analyze Data with R
Codecademy
Analyze Data with SQL
Codecademy
Certificate in Software and Coding Fundamentals
UX Design Institute